Return & Refund Policy

At globlle.com, we are committed to providing high-quality products and a smooth shopping experience for every customer.

Due to the international nature of our business and the customs restrictions that may apply to certain products, international returns can be difficult to process. Packages returned internationally may be delayed, refused by customs, or may not successfully reach our warehouse.

For this reason, we generally do not accept standard returns or exchanges after an order has been delivered, except where required by applicable consumer protection laws or where an item arrives damaged, defective, incorrect, incomplete, or otherwise does not match the order.

1. After-Sales Support

If you experience any problem with your order, please contact our customer support team as soon as possible.

Depending on the circumstances, we may provide an appropriate solution, which may include:

  • Partial or full compensation
  • Replacement of the affected item
  • Reshipment of missing items
  • Other reasonable solutions

Each case will be reviewed individually.

2. Issues Covered by After-Sales Support

Please contact us if you receive:

  • A damaged item
  • An incorrect item
  • A missing item
  • An item with a significant defect
  • An order that does not match the confirmed order details

We recommend contacting us as soon as possible after delivery so that we can investigate the issue promptly.

3. Unboxing Video Requirement

To help us verify and resolve issues involving damaged, missing, incorrect, or incomplete orders, customers may be required to provide a complete and valid unboxing video.

Unboxing Video Guidelines

The video should:

  1. Clearly show the front side of the shipping label before opening the package.
  2. Show the entire package from all six sides during the unboxing process.
  3. Be continuous and unedited, without cuts, pauses, or interruptions.
  4. Keep the package fully visible within the camera frame throughout the recording.
  5. Clearly show the condition of the package and its contents.

For claims involving missing items, incorrect items, damaged products, or fulfillment errors, valid video evidence may be required before we can approve compensation, replacement, or another after-sales solution.

Please keep your unboxing video until your order has been fully checked and the case has been confirmed as resolved.

4. Missing or Damaged Items

If your package arrives damaged or an item is missing, please contact us with:

  • Your order number
  • A description of the problem
  • Photos of the package and products
  • The complete unboxing video, where required

Our team will review the information and determine the appropriate resolution.

5. Refunds

If a refund is approved, the refund will generally be issued to the original payment method.

The time required for the refund to appear in your account depends on your payment provider or bank.

Refund amounts and methods may vary depending on the circumstances of the case.

6. Non-Returnable Situations

Except where otherwise required by applicable law, we generally cannot accept returns or exchanges for:

  • Change of mind
  • Incorrect size selection
  • Personal preference
  • Color preference
  • Minor differences caused by lighting or screen settings
  • Normal variations in materials or manufacturing
  • Items that have been worn, used, washed, altered, or damaged after delivery

7. Important Notice

Customers should inspect their package and products promptly after delivery.

If you believe there is a problem with your order, please contact us before disposing of the packaging or product.

We may request additional photos, videos, or other information to verify the claim.

We reserve the right to review each case individually and determine the appropriate after-sales solution based on the available evidence and applicable laws.

8. Contact Us

If you have any questions or need after-sales assistance, please contact us:

Email: alisonbags1@gmail.com
WhatsApp: +44 7704 438139

We aim to respond within 12 hours.

Please include your order number when contacting us so that we can assist you as quickly as possible.

Thank you for your understanding and cooperation. We appreciate your support and will do our best to assist you with any concerns regarding your order.